Privacy Policy
Last updated: November 2025
This Privacy Policy explains how BLOKKA ("we", "us", "our") collects, uses, discloses, and protects personal data when you use our website and services. It describes your rights and how to exercise them.
1. Who We Are
BLOKKA is the data controller for the personal data processed in connection with our services. We operate in accordance with the EU General Data Protection Regulation (GDPR) and applicable Maltese law.
Email: blokkamalta@gmail.com
Phone: +356 9900 7360
Website: blokkamalta.com
2. Key Definitions
- Service: the products, websites and applications provided by BLOKKA.
- User: any person using the Service.
3. Personal Data We Collect
We collect categories of data that are necessary to deliver our services:
A. Data you provide
- Full name and contact details (email, phone)
- Address and unit/property details
- Uploaded documents and photos (e.g. invoices, ID documents)
- Payment and billing information (when required for services)
- Account credentials and profile information
B. Data collected automatically
- Device, browser and operating system details
- IP address and approximate location
- Usage and analytics data to improve the service
- Cookies and similar technologies
C. Third-party data
We may receive data from payment providers, verification partners, or other service providers needed to fulfil our services.
4. How We Use Your Data
- To provide, manage and improve BLOKKA services
- To process payments and billing
- To communicate about your account, requests and support
- To detect and prevent fraud and abuse, and to maintain security
- To comply with legal obligations and respond to lawful requests
5. Lawful Bases for Processing
We rely on one or more lawful bases for processing personal data, including:
- Performance of a contract (to provide services you request)
- Compliance with legal obligations
- Legitimate interests (e.g. security, fraud prevention) where balanced with your rights
- Consent, where applicable (you can withdraw consent at any time)
7. International Transfers
If personal data is transferred outside the EU/EEA we ensure appropriate safeguards (e.g. Standard Contractual Clauses, adequacy decisions) are in place.
8. Data Retention
We retain personal data only as long as necessary for the purposes described or to comply with legal requirements.
- Account information - retained while your account is active and for a reasonable period thereafter
- Payment and billing records - retained up to 10 years if required for tax or legal obligations
- Support and correspondence - typically up to 24 months unless longer retention is justified
9. Your Rights
You have rights under the GDPR including the right to access, correct, delete, restrict or object to processing, and the right to data portability. To exercise these rights, contact us at the email below. You may also lodge a complaint with Malta's Office of the Information and Data Protection Commissioner.
10. Security
We implement reasonable technical and organisational measures (encryption, access controls, secure hosting, audits) to protect personal data. No system can be completely secure, and we encourage you to protect your account credentials.
12. Children
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you believe we have such data, contact us to request deletion.
13. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated where appropriate and the revised date updated above.
14. Contact
Email: blokkamalta@gmail.com
Phone: +356 9900 7360